Table of Contents
What is Autohero and what is its relationship with Compramostucoche
How selling your car to Autohero works
Positive reviews: what users value
Negative reviews: the most frequent complaints
Autohero on Trustpilot: real data
What you should know: Autohero and Compramostucoche are the same company
When it makes sense to sell through Autohero
Alternatives to Autohero for selling your car
Frequently asked questions
If you are looking for "Autohero reviews" it is because you have arrived at their platform and want to know if they are reliable before making a decision. The first thing you should know is that Autohero is not just a car sales platform: it is part of AUTO1 Group, the same German group that operates Compramostucoche in Spain. This means that if Autohero buys your car, they do so using the same business model and the same structure as Compramostucoche.
In this article, we analyse real reviews from Autohero users, using data from Trustpilot and Coches.net, so that you can make an informed decision.
What is Autohero and what is its relationship with Compramostucoche
Autohero is the retail brand of AUTO1 Group, the German group founded in 2012, listed on the Frankfurt Stock Exchange, and operating in more than 30 European countries.
In Spain, AUTO1 Group operates with two brands.
Compramostucoche.es is the brand for buying cars from private individuals. Its function is to acquire stock: buying cars from private sellers at the lowest possible price and then reselling them for a margin.
Autohero is the retail brand. Its function is to sell that stock: it offers reconditioned used cars with a 12-month warranty, a 21-day trial period, and home delivery.
When you sell your car to Compramostucoche, that car may end up in the Autohero catalogue for sale to the public. They are two sides of the same coin.
Autohero has physical centres (Autohero Center) in Madrid (Seseña), Barcelona (Manresa), Valencia, and Seville, in addition to online operations throughout Spain.
How selling your car to Autohero works
If you want to sell your car, Autohero redirects you to Compramostucoche. The process of buying cars from private individuals is managed through the Compramostucoche brand, not directly through Autohero.
The process is the same as we describe in our article Compramostucoche reviews: indicative online valuation, appointment at a branch for an in-person inspection, final offer, and payment bank transfer if you accept.
If you are thinking of selling your car and have arrived at Autohero, what you are actually evaluating is the Compramostucoche service. The reviews as a seller are the same, because the buying company is the same.
Positive reviews: what users value
Autohero has accumulated more than 9,000 reviews on Trustpilot Spain with an average rating of 4 out of 5 stars. The majority of reviews are from buyers (not sellers), which reflects that Autohero is primarily a sales platform.
Convenient online buying process. Buyers who have a positive experience highlight the ease of buying a car without leaving home: online selection, detailed photos of the vehicle, online financing, and home delivery or retrieval at an Autohero Center.
21-day trial period. This is one of the most highly valued features. You can return the car within 21 days if you are not convinced, which significantly reduces the risk of buying online.
12-month warranty included. All Autohero cars come with a one-year warranty, which generates trust among buyers who fear breakdowns in a used car.
Staff treatment at the centres. Positive reviews frequently mention the friendliness of the delivery team at the Autohero Centers. The car collection processes are rated as professional and well-organised.
Condition of the cars. Several users report that the cars are in better condition than expected: professional reconditioning, impeccable cleaning, and correct mechanical condition.
Negative reviews: the most frequent complaints
Negative complaints follow clear patterns and largely coincide with those of Compramostucoche (it is no coincidence: it is the same company).
Problems with the warranty. This is the most recurring and serious complaint. Many users report that when they try to claim on the 12-month warranty, the process is slow, complicated, and in some cases, the repair is not carried out or is delayed for weeks. There are reviews from users who have been waiting for months for an incident covered by warranty to be resolved.
Difference between the advertisement and reality. Some buyers report that the car they receive does not match exactly what was shown in the photos or the online description. Discrepancies in the equipment, in the condition of the bodywork, or in technical data (a recent case mentions a car advertised as diesel that turned out to be petrol).
Delivery delays. The platform promises fast deliveries, but several users mention timeframes that stretch from the promised 48 hours to 7-10 actual days without clear communication about the reason for the delay.
Unexpected additional costs. Reviews on Coches.net mention vehicle transfer fees that buyers consider abusive, costs to move the car between centres, and separate charges for the warranty that should be included.
Difficult-to-contact customer service. A pattern that repeats itself at Compramostucoche and Autohero: once the transaction is closed, communication with the company gets complicated. Unanswered calls, unanswered emails, and disputes that drag on.
Very low purchase valuations. When a user tries to sell their car through Autohero/Compramostucoche, the offers they receive are significantly below the market. One user on Coches.net reports valuations three times lower than those of other dealerships.
It is a pattern of the sector. Check online valuation vs real offer.
Autohero on Trustpilot: real data
Autohero Spain has more than 9,000 reviews on Trustpilot with an average of 4 stars. The distribution is typical of high-volume companies: a majority of positive reviews (4-5 stars) from buyers satisfied with the purchase process, and a significant percentage of very negative reviews (1 star) concentrated on warranty issues, customer service, and discrepancies between what was advertised and what was delivered.
The most recent reviews (2026) show that customer service problems persist. There are users with unresolved disputes open since mid-2025, indicating a systemic problem in complaint handling.
What you should know: Autohero and Compramostucoche are the same company
This is the most important point of the article. Many users do not know that Autohero and Compramostucoche are brands of the same group (AUTO1 Group). This has direct implications.
If you sell your car. There is no difference between selling to Autohero or Compramostucoche. The process is the same, the buying company is the same, and the offer follows the same logic: direct purchase, a single buyer, no competition. The price they offer you is the one that maximises AUTO1's margin, not the maximum that the market would pay for your car.
If you compare options. It makes no sense to ask for a valuation from Compramostucoche and Autohero expecting two different offers. It is the same company. It is like asking for a price in two shops that turn out to be the same.
If you are looking for real alternatives. For an alternative to be real, you need a different buyer. Flexicar is a different company. OcasionPlus is a different company. And Dealcar connects you with more than 1,000 different dealerships that compete against each other, which is structurally different from AUTO1's single offer.
For a direct comparison between models, check Dealcar vs Compramostucoche.
When it makes sense to sell through Autohero
The situations are the same as for Compramostucoche, because the buying company is the same.
You need immediate cash. If speed is your absolute priority and you accept a price below market value, Autohero/Compramostucoche can wrap it up in days.
You have a branch nearby. With more than 70 Compramostucoche branches in Spain, you likely have one relatively close by. If you value in-person handling and immediacy, it can be a practical option.
Your car has a low value. For cars worth less than 3,000 euros, the difference between what Autohero/Compramostucoche offers and what you could get through other means might not justify the effort of looking for alternatives.
Alternatives to Autohero for selling your car
Other direct buying companies. Flexicar, OcasionPlus, and Clicars are independent companies from AUTO1. Getting a valuation from two or three gives you a real reference range (unlike asking Autohero and Compramostucoche, which is the same company). Check out our articles on Clicars reviews and OcasionPlus reviews to compare.
Classified sites. Wallapop, Coches.net, AutoScout24. You publish and manage it yourself. More work, but potential for a better price.
Platforms with dealer bidding. With Dealcar, you upload your car once and more than 1,000 verified dealerships (all independent from each other) compete for it. Offers arrive on average in less than 18 hours. Since there is real competition among different buyers, the price adjusts to the market.
The key difference is structural: Autohero/Compramostucoche is a single buyer that sets the price to maximise its own margin. Dealcar is a platform where multiple buyers compete, which naturally drives the price up. On average, sellers obtain 1,400 euros more than by selling on Wallapop.
Dealcar: value your car for free and receive offers from dealerships
Dealcar provides you with a free valuation tool that values your car in less than 30 seconds. More than 1,000 professional and verified dealerships bid against each other for your car. Unlike Autohero/Compramostucoche, each bidding dealer is an independent business with its own demand, creating real competition.
100% free for you. No commissions or hidden costs.
You get paid before handing over the keys. Bank transfer before handing over the car.
They collect the car from your home. No trips to evaluation centres.
No paperwork. The dealer manages the transfer, DGT, and all paperwork.
On average, 1,400 euros more than selling on Wallapop.
More than 12,000 cars sold and an average rating of 4.9 out of 5.
Use Dealcar's free valuation tool.
Frequently asked questions
Are Autohero and Compramostucoche the same company?
Yes. Both brands belong to AUTO1 Group (Germany). Compramostucoche buys cars from private individuals. Autohero resells them to the public. If you sell your car, the buyer is the same regardless of the brand.
Is Autohero reliable?
Yes. It is a legitimate company, it belongs to a group listed on the stock exchange, has physical centres in Spain, and has more than 9,000 reviews on Trustpilot. The problems reported by users (warranty, customer service, discrepancies) are operational issues, not signs of fraud.
Is Autohero's valuation the same as Compramostucoche's?
Yes. The valuation system is the same. It makes no sense to ask for a valuation from both brands expecting different offers.
Can I return a car bought from Autohero?
Yes. Autohero offers a 21-day trial period during which you can return the car without giving any explanation. This policy is one of the advantages most appreciated by buyers.
Is it worth comparing the offer from Autohero/Compramostucoche with Dealcar?
Yes. Valuing on Dealcar is free and gives you multiple offers from competing independent dealerships. If Dealcar's offers are better (the usual case), you can sell that way. If not, you can always accept the one from Autohero/Compramostucoche. Comparing costs nothing.
Table of Contents
What is Autohero and what is its relationship with Compramostucoche
How selling your car to Autohero works
Positive reviews: what users value
Negative reviews: the most frequent complaints
Autohero on Trustpilot: real data
What you should know: Autohero and Compramostucoche are the same company
When it makes sense to sell through Autohero
Alternatives to Autohero for selling your car
Frequently asked questions
If you are looking for "Autohero reviews" it is because you have arrived at their platform and want to know if they are reliable before making a decision. The first thing you should know is that Autohero is not just a car sales platform: it is part of AUTO1 Group, the same German group that operates Compramostucoche in Spain. This means that if Autohero buys your car, they do so using the same business model and the same structure as Compramostucoche.
In this article, we analyse real reviews from Autohero users, using data from Trustpilot and Coches.net, so that you can make an informed decision.
What is Autohero and what is its relationship with Compramostucoche
Autohero is the retail brand of AUTO1 Group, the German group founded in 2012, listed on the Frankfurt Stock Exchange, and operating in more than 30 European countries.
In Spain, AUTO1 Group operates with two brands.
Compramostucoche.es is the brand for buying cars from private individuals. Its function is to acquire stock: buying cars from private sellers at the lowest possible price and then reselling them for a margin.
Autohero is the retail brand. Its function is to sell that stock: it offers reconditioned used cars with a 12-month warranty, a 21-day trial period, and home delivery.
When you sell your car to Compramostucoche, that car may end up in the Autohero catalogue for sale to the public. They are two sides of the same coin.
Autohero has physical centres (Autohero Center) in Madrid (Seseña), Barcelona (Manresa), Valencia, and Seville, in addition to online operations throughout Spain.
How selling your car to Autohero works
If you want to sell your car, Autohero redirects you to Compramostucoche. The process of buying cars from private individuals is managed through the Compramostucoche brand, not directly through Autohero.
The process is the same as we describe in our article Compramostucoche reviews: indicative online valuation, appointment at a branch for an in-person inspection, final offer, and payment bank transfer if you accept.
If you are thinking of selling your car and have arrived at Autohero, what you are actually evaluating is the Compramostucoche service. The reviews as a seller are the same, because the buying company is the same.
Positive reviews: what users value
Autohero has accumulated more than 9,000 reviews on Trustpilot Spain with an average rating of 4 out of 5 stars. The majority of reviews are from buyers (not sellers), which reflects that Autohero is primarily a sales platform.
Convenient online buying process. Buyers who have a positive experience highlight the ease of buying a car without leaving home: online selection, detailed photos of the vehicle, online financing, and home delivery or retrieval at an Autohero Center.
21-day trial period. This is one of the most highly valued features. You can return the car within 21 days if you are not convinced, which significantly reduces the risk of buying online.
12-month warranty included. All Autohero cars come with a one-year warranty, which generates trust among buyers who fear breakdowns in a used car.
Staff treatment at the centres. Positive reviews frequently mention the friendliness of the delivery team at the Autohero Centers. The car collection processes are rated as professional and well-organised.
Condition of the cars. Several users report that the cars are in better condition than expected: professional reconditioning, impeccable cleaning, and correct mechanical condition.
Negative reviews: the most frequent complaints
Negative complaints follow clear patterns and largely coincide with those of Compramostucoche (it is no coincidence: it is the same company).
Problems with the warranty. This is the most recurring and serious complaint. Many users report that when they try to claim on the 12-month warranty, the process is slow, complicated, and in some cases, the repair is not carried out or is delayed for weeks. There are reviews from users who have been waiting for months for an incident covered by warranty to be resolved.
Difference between the advertisement and reality. Some buyers report that the car they receive does not match exactly what was shown in the photos or the online description. Discrepancies in the equipment, in the condition of the bodywork, or in technical data (a recent case mentions a car advertised as diesel that turned out to be petrol).
Delivery delays. The platform promises fast deliveries, but several users mention timeframes that stretch from the promised 48 hours to 7-10 actual days without clear communication about the reason for the delay.
Unexpected additional costs. Reviews on Coches.net mention vehicle transfer fees that buyers consider abusive, costs to move the car between centres, and separate charges for the warranty that should be included.
Difficult-to-contact customer service. A pattern that repeats itself at Compramostucoche and Autohero: once the transaction is closed, communication with the company gets complicated. Unanswered calls, unanswered emails, and disputes that drag on.
Very low purchase valuations. When a user tries to sell their car through Autohero/Compramostucoche, the offers they receive are significantly below the market. One user on Coches.net reports valuations three times lower than those of other dealerships.
It is a pattern of the sector. Check online valuation vs real offer.
Autohero on Trustpilot: real data
Autohero Spain has more than 9,000 reviews on Trustpilot with an average of 4 stars. The distribution is typical of high-volume companies: a majority of positive reviews (4-5 stars) from buyers satisfied with the purchase process, and a significant percentage of very negative reviews (1 star) concentrated on warranty issues, customer service, and discrepancies between what was advertised and what was delivered.
The most recent reviews (2026) show that customer service problems persist. There are users with unresolved disputes open since mid-2025, indicating a systemic problem in complaint handling.
What you should know: Autohero and Compramostucoche are the same company
This is the most important point of the article. Many users do not know that Autohero and Compramostucoche are brands of the same group (AUTO1 Group). This has direct implications.
If you sell your car. There is no difference between selling to Autohero or Compramostucoche. The process is the same, the buying company is the same, and the offer follows the same logic: direct purchase, a single buyer, no competition. The price they offer you is the one that maximises AUTO1's margin, not the maximum that the market would pay for your car.
If you compare options. It makes no sense to ask for a valuation from Compramostucoche and Autohero expecting two different offers. It is the same company. It is like asking for a price in two shops that turn out to be the same.
If you are looking for real alternatives. For an alternative to be real, you need a different buyer. Flexicar is a different company. OcasionPlus is a different company. And Dealcar connects you with more than 1,000 different dealerships that compete against each other, which is structurally different from AUTO1's single offer.
For a direct comparison between models, check Dealcar vs Compramostucoche.
When it makes sense to sell through Autohero
The situations are the same as for Compramostucoche, because the buying company is the same.
You need immediate cash. If speed is your absolute priority and you accept a price below market value, Autohero/Compramostucoche can wrap it up in days.
You have a branch nearby. With more than 70 Compramostucoche branches in Spain, you likely have one relatively close by. If you value in-person handling and immediacy, it can be a practical option.
Your car has a low value. For cars worth less than 3,000 euros, the difference between what Autohero/Compramostucoche offers and what you could get through other means might not justify the effort of looking for alternatives.
Alternatives to Autohero for selling your car
Other direct buying companies. Flexicar, OcasionPlus, and Clicars are independent companies from AUTO1. Getting a valuation from two or three gives you a real reference range (unlike asking Autohero and Compramostucoche, which is the same company). Check out our articles on Clicars reviews and OcasionPlus reviews to compare.
Classified sites. Wallapop, Coches.net, AutoScout24. You publish and manage it yourself. More work, but potential for a better price.
Platforms with dealer bidding. With Dealcar, you upload your car once and more than 1,000 verified dealerships (all independent from each other) compete for it. Offers arrive on average in less than 18 hours. Since there is real competition among different buyers, the price adjusts to the market.
The key difference is structural: Autohero/Compramostucoche is a single buyer that sets the price to maximise its own margin. Dealcar is a platform where multiple buyers compete, which naturally drives the price up. On average, sellers obtain 1,400 euros more than by selling on Wallapop.
Dealcar: value your car for free and receive offers from dealerships
Dealcar provides you with a free valuation tool that values your car in less than 30 seconds. More than 1,000 professional and verified dealerships bid against each other for your car. Unlike Autohero/Compramostucoche, each bidding dealer is an independent business with its own demand, creating real competition.
100% free for you. No commissions or hidden costs.
You get paid before handing over the keys. Bank transfer before handing over the car.
They collect the car from your home. No trips to evaluation centres.
No paperwork. The dealer manages the transfer, DGT, and all paperwork.
On average, 1,400 euros more than selling on Wallapop.
More than 12,000 cars sold and an average rating of 4.9 out of 5.
Use Dealcar's free valuation tool.
Frequently asked questions
Are Autohero and Compramostucoche the same company?
Yes. Both brands belong to AUTO1 Group (Germany). Compramostucoche buys cars from private individuals. Autohero resells them to the public. If you sell your car, the buyer is the same regardless of the brand.
Is Autohero reliable?
Yes. It is a legitimate company, it belongs to a group listed on the stock exchange, has physical centres in Spain, and has more than 9,000 reviews on Trustpilot. The problems reported by users (warranty, customer service, discrepancies) are operational issues, not signs of fraud.
Is Autohero's valuation the same as Compramostucoche's?
Yes. The valuation system is the same. It makes no sense to ask for a valuation from both brands expecting different offers.
Can I return a car bought from Autohero?
Yes. Autohero offers a 21-day trial period during which you can return the car without giving any explanation. This policy is one of the advantages most appreciated by buyers.
Is it worth comparing the offer from Autohero/Compramostucoche with Dealcar?
Yes. Valuing on Dealcar is free and gives you multiple offers from competing independent dealerships. If Dealcar's offers are better (the usual case), you can sell that way. If not, you can always accept the one from Autohero/Compramostucoche. Comparing costs nothing.
